Privacy Policy

Eagle Cash Buyers LLC (“Eagle Cash Buyers,” “Eagle,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.eaglecashbuyers.com, submit a property inquiry, communicate with us, or otherwise use our website, forms, chat features, and related services (collectively, the “Services”).

This Privacy Policy should be read together with our Terms of Service.

1. Scope

This Privacy Policy applies to personal information Eagle Cash Buyers collects through the Services and through direct communications with you, including telephone calls, text messages, emails, chat conversations, and property-related communications.

It does not govern information collected independently by third parties under their own privacy policies, such as title companies, escrow providers, attorneys, real estate professionals, social-media platforms, or websites we do not control.

2. Personal Information We Collect

The information we collect depends on how you interact with us. We may collect:

• Contact and identifying information: name, email address, telephone number, mailing address, and other contact details.
• Property and ownership information: property address, ownership or authority to act, occupancy, property type, condition, repair needs, photographs, access information, and information about tenants or occupants that you choose to provide.
• Financial and transaction-related information: estimated property value, asking price, mortgage or lien information, taxes, desired sale timing, offer information, contracts, closing information, and transaction history with us.
• Communications: emails, text messages, chat messages, documents, notes, customer-service requests, call details, and telephone call recordings where notice or consent is provided as required by law.
• Device and internet activity: Internet Protocol address, browser type, device type, operating system, referring pages, pages viewed, links selected, date and time of access, approximate location derived from an IP address, and cookie or advertising identifiers.
• Advertising and analytics information: interactions with our advertisements and Website, conversion activity, campaign or referral information, and, where configured, hashed identifiers used for advertising measurement or attribution.
• Preferences and inferences: communication preferences and reasonable inferences concerning your property inquiry, requested timing, property condition, or potential transaction needs.
• Other information you provide: information you voluntarily provide through a form, chatbot, telephone call, text, email, document, or other communication.

Please do not submit Social Security numbers, online banking credentials, payment-card information, account passwords, or full financial-account numbers through our general Website forms, text messages, chat, or ordinary email. A title company, escrow provider, attorney, or other transaction professional may request information separately under its own procedures and privacy practices.

3. Sources of Personal Information

We collect personal information:

1. Directly from you when you complete a Website form, use our chatbot, call or text us, send an email, provide documents, or otherwise communicate with us;
2. Automatically from your device or browser through cookies, pixels, analytics technologies, server logs, and similar tools; and
3. From service providers acting for us when they help operate our Website, communications, CRM, analytics, advertising measurement, scheduling, document, security, or transaction systems.

Eagle Cash Buyers does not purchase lists of homeowner leads or personal information for use through the Services described in this Policy.

4. How We Use Personal Information

We may use personal information to:

• Respond to your property inquiry and provide information you request;
• Communicate with you by telephone, email, text message, or chat in accordance with your request and applicable consent requirements;
• Evaluate a property and determine whether we or a transaction partner may be interested in a potential purchase or other transaction;
• Research and verify property, ownership, condition, title, tax, lien, occupancy, and transaction information;
• Prepare, administer, and perform contracts or transaction documents;
• Coordinate inspections, access, appointments, title work, closing, possession, and other transaction activities;
• Operate, maintain, secure, troubleshoot, and improve the Website and our business systems;
• Understand Website traffic, measure advertising performance, attribute inquiries to campaigns, and improve our communications and Services;
• Create or update advertising audiences and personalize or measure advertising where permitted by law and consistent with your privacy choices;
• Detect, investigate, and prevent fraud, misuse, security incidents, unlawful activity, and violations of our Terms;
• Maintain business, tax, accounting, transaction, consent, suppression, and legal records;
• Comply with applicable laws, regulations, court orders, subpoenas, and lawful government requests;
• Establish, exercise, or defend legal claims and protect our rights, property, safety, users, and others; and
• Carry out another purpose disclosed when information is collected or with your direction or consent.

5. How We Disclose Personal Information

5.1 Service Providers

We may disclose information to companies that perform services for us, including Website hosting, cloud storage, CRM, email, telephone and text communications, call recording, analytics, advertising measurement, document management, scheduling, security, data processing, and professional support. These providers may use information to perform services for us, comply with law, and as otherwise allowed by their contracts and applicable law.

5.2 Transaction and Professional Parties

When reasonably necessary to evaluate, structure, document, or complete a potential property transaction, we may disclose relevant information to affiliated entities, local investment or transaction partners, prospective purchasers, title and escrow companies, closing or settlement providers, attorneys, inspectors, contractors, real estate professionals, lenders involved in a transaction, government recording offices, and other parties involved in the requested transaction.

We do not sell, rent, or license homeowner leads as a separate business activity. Transaction-related disclosure is made to evaluate or carry out a potential transaction or requested property solution.

5.3 Analytics, Advertising, and Website Providers

We use third-party analytics, advertising, measurement, heatmap, mapping, video, and related technologies. When these technologies are active, their providers may automatically receive information such as your IP address, browser and device information, cookie or advertising identifiers, pages viewed, links or buttons selected, referring page, approximate location, date and time, campaign information, and conversion or interaction events.

These providers may include:

• Google: Google Analytics, Google Ads, Google Tag Manager, Google Maps, Google Places, and embedded YouTube features. These technologies may support Website analytics, attribution, conversion measurement, audience creation, advertising, address functionality, maps, and video. See Google’s Privacy Policy.
• Meta: the Meta Pixel and related tools may measure Website visits and actions, attribute inquiries to advertisements, create or update audiences, and support advertising. See Meta’s Privacy Policy.
• TikTok: the TikTok Pixel and related tools may measure visits, campaign performance, and conversion events and support audience or advertising services. See TikTok’s Privacy Policy.
• Hotjar: Hotjar tools may collect page-use, click, scroll, device, and session-interaction information to help us understand and improve Website usability. See Hotjar’s Privacy Policy.
• Microsoft Advertising: when Microsoft/Bing advertising or Universal Event Tracking is enabled, these technologies may measure visits, conversions, and campaign performance and support audience or advertising services. See Microsoft’s Privacy Statement.

We do not intentionally configure advertising or analytics providers to receive private communication contents, property-inquiry narratives, Social Security numbers, banking credentials, or text-messaging opt-in consent. Mobile information and SMS consent are not provided to third parties or affiliates for their own marketing or promotional purposes.

Some state privacy laws may classify certain advertising-related disclosures as a “sale,” “sharing,” or targeted advertising even when no money is exchanged and Eagle Cash Buyers does not sell homeowner leads. Your choices are described in Section 7.

5.4 Legal, Safety, and Compliance

We may disclose information when reasonably necessary to comply with law or legal process, respond to a lawful request, investigate fraud or security incidents, enforce our agreements, or protect the rights, property, or safety of Eagle Cash Buyers, our users, or others.

5.5 Business Transfers

We may disclose or transfer information as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction, including during due diligence, subject to applicable law.

5.6 At Your Direction

We may disclose information to another party when you direct us to do so, request the disclosure, or provide consent.

6. Cookies and Similar Technologies

We and our providers may use cookies, pixels, tags, local or session storage, scripts, server logs, and similar technologies for:

• Essential functions: Website operation, security, fraud prevention, and form functionality;
• Analytics: traffic, page performance, Website usage, heatmaps, and session interactions; and
• Advertising and measurement: conversions, campaign attribution, audiences, advertising frequency, and relevant advertising.

The Website provides privacy choices through the control in Section 7 and legally recognized browser-based opt-out signals. You may also configure your browser to block or delete cookies, although browser settings may not stop every server-side or cookieless technology and may affect Website functionality.

Where required by applicable law, we process Global Privacy Control as a request to opt out of covered sales, sharing, or targeted advertising for the browser or device sending the signal. Because traditional “Do Not Track” signals are not standardized, we do not respond to them except where required by law.

8. Telephone Calls and Call Recordings

We may collect telephone call metadata and notes and may record calls for quality assurance, training, documentation, security, and compliance. Where notice or consent is required by law, we will provide notice or obtain consent. If you do not want a call recorded, tell the representative or discontinue the call and contact us through another available method.

9. Mobile SMS Messaging Privacy

If you expressly opt in to text messaging or initiate a text conversation with us, we may collect your name, telephone number, property information, message content, consent records, opt-out records, and related messaging activity.

We use this information to respond to property inquiries, schedule or confirm calls and appointments, provide requested information, coordinate documents or access, answer questions, and send updates concerning a potential or active property transaction.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. This restriction includes text-messaging originator opt-in data and consent; that information will not be shared with third parties for their own marketing or promotional purposes. We may disclose mobile information to service providers that help deliver or support our messaging program and when required by law, but they may not use SMS opt-in data for their own marketing.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages. Reply HELP for assistance. You may also email deal@eaglecashbuyers.com or call (833) 330-1625.

Consent to receive text messages is not a condition of selling a property, entering into a transaction, or purchasing goods or services. Additional terms appear in the SMS/Text Messaging Terms section of our Terms of Service.

10. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, evaluate and complete transactions, maintain business and transaction records, document consent and opt-out requests, prevent fraud, resolve disputes, enforce agreements, and meet legal, tax, accounting, and regulatory obligations.

Retention periods vary based on the type and sensitivity of information, our relationship with you, whether a transaction occurred, legal limitation periods, and recordkeeping requirements. When information is no longer reasonably necessary, we may delete, deidentify, or securely dispose of it, subject to lawful exceptions and technical limitations.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no transmission method, Website, network, or storage system can be guaranteed completely secure.

Do not send highly sensitive credentials or financial-account information through general Website forms, ordinary email, chat, or text messages.

12. U.S. State Privacy Rights

Depending on where you live and whether applicable law covers Eagle Cash Buyers or the information involved, you may have the right to:

• Confirm whether we process your personal information;
• Request access to or a copy of personal information maintained about you;
• Request correction of inaccurate personal information;
• Request deletion, subject to legal exceptions;
• Request information about categories of information collected, used, or disclosed;
• Request a list of specific third parties to which information was disclosed, where applicable;
• Obtain certain information in a portable format;
• Opt out of covered sale, sharing, targeted advertising, or qualifying profiling;
• Limit certain uses or disclosures of sensitive personal information, where applicable;
• Withdraw consent for processing based on consent; and
• Exercise privacy rights without unlawful discrimination or retaliation.

These rights are not absolute. We may deny or limit a request when permitted by law, including when we cannot reasonably verify your identity, information must be retained to complete a transaction or comply with law, or another exception applies.

Submitting a Request

Email deal@eaglecashbuyers.com with the subject “Privacy Request” or call (833) 330-1625. Describe the right you wish to exercise and provide enough information for us to locate the relevant records.

We may request additional information to verify your identity. If an authorized agent submits a request, we may require proof of authority and may verify your identity directly where permitted by law. If we deny a request and applicable law provides an appeal right, you may appeal by replying to our decision or emailing the same address with the subject “Privacy Appeal.”

13. Children’s Privacy

The Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 13 through the Services. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

14. External Links and Third-Party Services

The Website may contain links to third-party websites or use third-party services. We do not control their privacy or security practices. Review the applicable third party’s privacy policy before providing information directly to it.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, Services, or legal obligations. We will post the updated Policy on this page and revise the “Last Updated” date. If required by law, we will provide additional notice or obtain consent before using previously collected information for a materially different purpose.

16. Contact Us

Questions, privacy requests, or complaints may be directed to: